Fix missing CPD report entries
If an activity is missing from My CPD, first check how the video was played and whether browser or VPN privacy features blocked tracking.
Watch in an active window
For reliable tracking:
- Keep the video in the active browser window.
- Keep the sound on.
- Watch the content in real time instead of scrubbing through it.
A muted, minimised or hidden video may not record activity correctly. Skipping through the video can also prevent accurate logging.
Check browser and VPN privacy settings
Ad blockers, tracker protection and some VPN privacy features may stop the platform from recording activity.
- Temporarily disable ad blocking and tracker protection for Tax Nuggets Academy in your browser.
- If you use a VPN, turn off features that block ads or trackers, or disconnect the VPN while watching.
- Reload the video page and watch the relevant content in an active window.
If the entry is still missing
Contact us and include the video or event title, when you watched it, the browser and device you used, and any privacy tools or VPN that were active.