Understand your invoice
Team and Firm invoices can include prorated plan changes. Some Team organisations created before 27 October 2025 may also see a legacy quantity calculation.
Current plans
| Plan | People |
|---|---|
| Solo | 1 |
| Team | 2–4 |
| Firm | 5+ |
For current plan prices, see the pricing page. Your invoice can differ if you have a custom agreement, a grandfathered subscription or a prorated change. Review the invoice line items for the billed period and plan.
Prorated charges and credits
When you change plans or seat numbers during a billing period, Stripe calculates the unused time on the previous setup and the remaining time on the new setup. The next invoice may include:
- A credit for unused time on the previous plan or seat quantity
- A charge for the remaining time on the new plan or seat quantity
Proration can appear after an upgrade, downgrade or seat-count change.
Legacy Team quantity
Who this applies to
This explanation applies only to Team organisations formed before 27 October 2025 that still use the legacy quantity model. It does not describe current Team pricing.
The invoice quantity may not match the number of people because the model combines a minimum spend with a grandfathered no-cost Owner seat.
| People | How the invoice treats them | Charge |
|---|---|---|
| First 2 | Covered by the legacy Team minimum spend | Fixed base price |
| 3rd person, when they are the grandfathered Owner seat | Legacy no-cost Owner seat | $0 |
| 4th person and above | Additional paid seats | Legacy per-seat charge |
The legacy Owner-seat treatment was introduced when organisations moved from the old platform, where a Team Manager could need a separate administration account. On the current platform, the Owner can use learning content as well as organisation administration.
If the people, quantity or proration on your invoice does not match this explanation, contact us and include the invoice number and organisation name.