I didn't receive an email from Tax Nuggets Academy

You expected to recieve an email from us, but didn't. This article will help troubleshoot missing emails from Tax Nuggets Academy.

First, check that you’re looking in the inbox for the email address on your Tax Nuggets account. Search your Spam, Junk, Promotions and All Mail folders for “Tax Nuggets”.

Check with your IT team

If you use a work email address, ask your IT team to check whether your organisation’s email filtering held the message.

Next Steps

The next step depends on which email you expected:

• Account verification: On the Verify Your Email Address screen, select Resend verification email. Verification links expire after 24 hours. If you requested several emails, use the newest link.
• Password reset: Return to Forgot password on the sign-in page and request a new link. Reset links expire after one hour. See Reset your password.
• Team invitation: Ask your organisation’s owner or admin to check the invited address and resend the invitation. Invitations expire after 14 days. See Resend an expired invitation.
• Live event joining details: Registration confirmations and unique joining links come from Zoom. Search for the event title or Zoom, and check My Events in Tax Nuggets for the Join Zoom Webinar button. See Register for a live event.

If the email still hasn’t arrived, contact support. Include your account email, the type of message you expected and roughly when you requested it. Please don’t send your password or payment details.